Shipping / Returns / Refunds / Sales Tax

Shipping Fees

A final Shipping Invoice is sent AFTER all online purchases (usually within 2-3 business days). Shipping anything to North America from Japan can be complicated – but is made simple when ordering from AIMGAIN.co due to our experience over the years. You can rely on the AIMGAIN.co staff to coordinate all United States (or Canadian) Import Tariffs, Duties, Taxes and Import Fees. Additionally, we work with a number of shipping & logistical companies to secure the lowest price for Ocean Freight transport, Port Harbor dock & receival, plus land transport for your product[s] to your front door – completely insured. 

Provide your shipping address when purchasing online. After safely purchasing via PayPal©, your AIMGAIN Digital Purchasing Agent will send an additional invoice[s] for shipping options from Japan. All shipping invoice[s] include any import duties, taxes or fees.  

The Shipping chart below is ONLY an estimate based on current shipping trends and cost[s]. Last Updated: October, 2022

How much is shipping to USA?

Shipping Option Total Est. Ship Time After Assembly Est. Price to ship a Body Kit Est. Price to ship a Single Part
✈️ Air Freight (by plane) ADD 7-10 Days from Japan $4500 (and up) $2000 (and up)
🚢 Ocean Freight (by boat) ADD 3-4 Weeks from Japan $900-1200 $600-$900

Each AIMGAIN.co purchasing customer is assigned a Digital Processing Agent [DPA]. Your DPA is a personal liaison that will help guide your product from manufacturing to shipping. All orders ship direct Standard Air Freight from Japan and WILL require additional freight options after the initial purchase.

CUSTOMER SERVICE

Email info@aimgain.co Reference your order number and zip code. Reference your issue.

BUILD TIMES (ASSEMBLY)

Unless otherwise noted, typical product development lead times can take 60-90 days (8-12 weeks). However, lead times for a single AIMGAIN part or even a complex widebody style kit can vary — but the Digital Processing Agent will notify you of any changes. YES, parts can be completed much earlier (in some cases) and the Digital Processing Agent will continue to monitor and communicate the progression of your AIMGAIN kit or part directly.

ALL SALES ARE FINAL.

Because all AIMGAIN products are one-of-a-kind, custom made-to-order parts, AIMGAIN.co can not except returns or exchanges. We will assist our customer’s and communicate with the Manufacturer in the event of a Warranty question or a Defective item. Please contact Customer Service at info[at]aimgain.co and someone may be able to assist you with your warranty or defective item needs.

INTERNATIONAL SHIPPING & IMPORTING

Unless otherwise noted, all orders arrive FREIGHT INTERNATIONAL from Japan. AIMGAIN body kits and AIMGAIN auto body parts CAN take up to 12 weeks to build and/or assemble. Leads times for production will vary but feel free to ask before purchasing. All Sales Are Final.

Shipping Charges: After purchasing your order, an additional FREIGHT fee will be determined in order to deliver the finished products. International Freight Fees can vary, but your Processing Agent will assist in sourcing a best-in-class shipment carrier to meet your needs and budget. All Sales Are Final.

AIMGAIN.co will only ship to the “VERIFIED” billing address of a credit card; and to the card holder ONLY.

RETURNS

PRODUCT RETURNS: we do not accept any product returns. All orders (pending or processing) are final. There are no exceptions.

DAMAGED GOODS: Written notification of goods damaged upon receipt must be reported to AIMGAIN.co customer service within two (x2) business days of the delivery, or no refund will be available. Please keep all original shipping containers and take pictures, as this helps speed things along. Our expert staff takes extra time in the packaging process to minimize any shipping damage. Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt.

LTL shipping damage must be reported and noted at the time of delivery with the freight carrier, otherwise the claim will be void.

ERRORS: In the event that a AIMGAIN.co sold product is mistakenly listed at an incorrect price, AIMGAIN.co reserves the right to refuse or cancel the orders placed for such product or for orders in which the total has been calculated incorrectly. AIMGAIN.co reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AIMGAIN.co will issue a credit to your credit card account in the amount of the incorrect price.

WARRANTY RETURNS: Most manufacturers offer an additional warranty period that covers merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer directly or AIMGAIN.co for assistance. NO WARRANTY EXPRESSED, WRITTEN, OR IMPLIED is made on any products sold or distributed by AIMGAIN.co. All product descriptions given by AIMGAIN.co are for reference only and are not a guarantee. AIMGAIN.co cannot assume any responsibility for damages arising from personal injury, labor costs or other injury arising out of the use of any product manufactured or sold by AIMGAIN.co. AIMGAIN.co shall not, under any circumstances, be liable for any special, incidental, punitive, exemplary, or consequential damages including, but not limited to, lost profits, damage or loss of goods or claims from the purchaser which may arise and or result from the sale, installation or use of these products. By purchasing, using, or installing the product, the user agrees to all of these terms.

Please note that, warranty processing can take up to 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to buyer/user negligence. Refunds will not be given for warranty products.

WARRANTY CLAIMS: In many circumstances AIMGAIN.co will be able to assist in the filing of a warranty claim with AIMGAIN or the return of a defective item however AIMGAIN.co does not certify or warrant any action, refund or replacement on behalf of a manufacturer. Advanced replacement parts are not available. Please note that in cases of items being replaced under warranty the customer may be responsible for the shipping cost of the return shipment and/or the replacement order.

SALES TAX

We do not charge Sales Tax in all 50 states except Arizona. We are located in Arizona and are required to charge Sales Taxes for orders shipped to an Arizona postal address. Feel free to contact us if you have any questions about sales tax.